Meet Our Destination Expert:

5 Revealing Questions

Maria Ossa

Manager of Customer Assistance

Number of Years with Princess:


Number of Countries Visited:



I was born in New York but consider San Francisco my home town.

A little about my job:

I’m responsible for the operations of the Customer Assistance/Reservations Help Department, which is made up of several behind the scenes teams. We provide product and policy support to both passengers and our internal teams, plus en route assistance to passengers experiencing delays getting to our ships. My team also operates the Princess Luggage Valet program.


What item is in your suitcase that you couldn’t travel without?

Must have’s in my pre-family travel included a camera, a book and a hazelnut chocolate bar. Traveling with my family, the list has grown to include a supply of hand wipes, picture books, juice boxes and a supply of “O’s”.


What’s your most treasured travel souvenir?

A circular box carved from the wood of a cinnamon tree which I purchased in Vietnam and use to store tea leaves.


What’s the most memorable dish you’ve eaten during your travels?

The day was hot and humid and I was tired and hungry after exploring the Mayan ruins of Chichen Itza. We were awaiting the arrival of our delayed out-bound flight at the open-air airport. It was here that I tasted (more like devoured) my first Mexican tamale. It was home-made, filled with tender roast pork and steamed in banana leaves. Since then, I began my quest to find another comparable tamale. I am still searching.


What’s your travel motto?

Expect the unexpected. Get there early and always have travel protection.


Where haven’t you been that’s on your travel bucket list?


Read this expert's Essential Experience