Meet Our Destination Expert:
5 Revealing Questions
Francisco Lopez
Manager Air Services, Corporate Travel
Number of Years with Princess:
23
Number of Countries Visited:
38
Hometown:
Currently in Santa Clarita, CA and have lived in Toronto, Canada and Montevideo, Uruguay.
A little about my job:
I’m part of a team who oversees the booking of air flights for Princess passengers, corporate employees and crew.
What item is in your suitcase that you couldn’t travel without?
A copy of my passport and emergency contacts.
What’s your most treasured travel souvenir?
I try to always buy one item that will remind me of the place. If I have to pick one, it would be the Faberge replica of the Coronation Egg that we bought in St. Petersburg, Russia. We have it displayed in our curio cabinet and it looks pretty real.
What’s the most memorable dish you’ve eaten during your travels?
While sitting at a table right by one of the canals with friends enjoying a lazy hot summer day having fried calamari and rigatoni in a mushroom sauce with shrimp at Ristorante Da Ivo in Venice, Italy.
What’s your travel motto?
Life is too short, enjoy every single minute. Don’t rush or you may miss something you’ll later regret and don’t worry if things don’t happen as planned, just go with the flow.
Where haven’t you been that’s on your travel bucket list?
Beijing.

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Thank you all for sharing your comments and valuable feedback with us.
In order to best assist you with customer service concerns and booking support, please call us at the Princess Cruises office that is closest to you:
1-800-Princess (US)
13 24 88 (Australia)
0843 374 4444 (UK)
Thank you.Princess Cruises !
Just returned from Alaska cruise and have to buy the pillow top mattress pad that was on our bed. We both thought it was the best sleep ever. So comfortable. Can we possibly purchase this.
Thanks, Mike
Hi Mike,
We are so happy that you were able to sleep comfortably during your cruise! The company that we get our 2 inch Memory Foam Pillow-top mattress pads from is Matermoll. Their website is: http://www.matermoll.com/eng/matermoll.html
Hi Francisco! My husband and I will soon be embarking on the Emerald Princess Baltic Cruise (on my birthday in July!). We cruised once before with this ship (Valentine’s Day, 2010) with 8 other traveling companions, and although we all had a fabulous vacation, my husband and I and one other couple did have one complaint that I have come across in several blogs and was hoping you might be able to give us some assistance with. We all found the mattresses to be very hard and uncomfortable, and since some of us have back issues (I have had three (!) hip replacements), we would very much appreciate knowing whether or not we have any options for another type mattress, ideally something similar to a memory foam mattress. Thank you in advance for your help with this matter, as a good night’s sleep in between all of those ports-of-call is a necessity for ensuring a pleasant voyage.
Hi Nancy,
Happy birthday! We look forward to welcoming you onboard the Emerald Princess.
We are happy to hear that overall you enjoyed your 2010 cruise vacation. We apologize that you and your friends found your mattresses to be uncomfortable. You are able to request an egg crate mattress topper prior to sailing through our Reservations Department at 1-800-Princess. We value your feedback and we will be sure to share your comments with the appropriate department.
Francisco, I wanted to book air travel from Sydney to Athens 10 days ago to join our ship in Athens on Nov 15th. I was told by your Sydney office Princess can only book Economy Class seats. They could not help with Premium Economy, Business or First First Class. I find this unbelievable. Can you confirm this is correct? If so why?
Hello Mr. Benson,
I’ve sent an inquiry to the Sydney office and will get back to you as soon as they respond to me.
Thank you
Mr. Benson,
I got a response from our Sydney office and they promised me that someone will be contacting you soon.